FAQs & Testimonials
Click on the 'Register' link on the top right-hand side of every page on Trelif. This will open a window where you need to: fill in your basic details, choose a password for your account, and click on the 'Sign Up' button to complete your registration!
On registering with Trelif, you will get amazing discounts. Upon registration, you will receive a coupon code which will allow you to avail the above-mentioned benefit. The coupon code will expire in 3 days from the date of registration. Other benefits of registering on Trelif include:
- • As a registered member of Trelif, you do not need to enter your details like address every time you order. It is saved in My Account.
- • You can track all your orders by logging in to My Account with user email id and password.
- • Please Note: For other Promotions, offer end date will be mentioned on the website.
- • You can save items you are interested using the My Wish list feature; for easy purchase in the future If you choose to, you can get regular updates on new arrivals.
To change your password, login and choose the My Profile options under your Account name. Here you can change your password by entering your current password and the new password.
If you are not able to login using your password, try resetting your password.
Click on 'Login' link on the top right hand side of the page. This will open a window where you will see a 'Forgot Password?' link. Provide your registered email address and we will email you instructions for getting a new password.
Once your order has been shipped, you will receive an email and an SMS notification with details of the order. You can track the shipment by clicking on the link provided in the email. You can also track your order by visiting www.trelif.com and clicking on the Track Your Order link located in the upper right-hand corner of the website. From there, you can either login, or type in your order information to get tracking.
Ordered Awaiting Confirmation: Sometimes, due to technical issues at the payment gateway or at the bank's end, your online payment does not reach us immediately. In such a case, your order is shown as 'pending verification'.
Order Declined - Payment Unsuccessful: The online payment attempted by you did not succeed. You may try with another payment method or a different card again.
Order Confirmed: The payment made by you has gone through and your order is now confirmed. For COD orders, it means that we have accepted your order for processing.
Item Shipped: The product ordered by you has been procured from the merchant, quality check is done and sent across to your address through our logistic partner.
Delivered: You order has been delivered.
Order Refunded: We processed the refund requested by you. The amount will be returned to the payment method used. Usually, it takes 7 to 10 days for the refund to reflect on your card or in your bank account.
You do have an option for setting up an email notification once the desired item is back in stock. All you would need to do is opt-in by choosing Notify Me for the item which is out of stock. Here, you can enter your email address and hit Submit. Whenever the desired item is added back to our website, you will be notified through email.
In case you have questions about a product, please write to us anytime and we will get back to you within 12 business hours.
The process of placing an order on Trelif is very easy. Just follow the following steps:
- Once you have selected the item that you wish to purchase, click on Buy Now.
- You will reach Order Summary Page where you can review your order. Here, you can also add an available coupon in the Have a Coupon box. Once you are ready, click on Proceed to add your address button.
- If you are registered user, you can now login. If you are not registered, you can either register or you can continue checkout as a guest user.
- Once logged-in, you can confirm the shipping address and then click on Proceed to pay.
- You can choose from range of payment methods and click on Proceed to Pay Securely.
Don’t worry if your order status reads Pending Verification or Awaiting Confirmation. Sometimes due to technical issues at the payment gateway or at the banks end, your online payment does not reach us immediately. In such a case, your order status shows Pending Verification. If the amount has been debited from your account, you may need to wait for up to 3 working days for the payment to be confirmed to us by your bank. If the payment has not been debited from your account, please call us to cancel your pending order and complete the purchase of your chosen item by trying the online payment option once again or through an alternate payment option If a coupon was used in a Pending Verification order, then the coupon can only be re-used for another order if the pending order has been cancelled.
For confidentiality and legal reasons, the shipping or billing address cannot be changed once an order has been placed. In case you have changed your address between ordering and receiving a product, you may reach out to us and we will do our best to help.
Damages Trelif shipping arrangements to your doorstep have been designed to ensure a zero-damage, hassle-free experience, please contact us immediately, in case: Your item has any scratches or breakage that unfortunately might have occurred in the course of transit warranting your item to be fixed Your item arrives in damaged condition. All claims for damage must be made within 7 days of receipt of the item Your request for a repair or refund will be processed as soon as we receive the photographs of the item to ascertain the extent of the damage. We request you to retain all packing materials unless instructed otherwise by our team. Refunds will be processed only after we have collected the product(s). Please allow up to 3 days for reverse pick up and subsequently to process the refund.
"Firstly the entire team is very soft spoken and highly professional. The quality of the product at the price range is very good. The dinning table we bought is a different design that we have not seen at any other store"
"Being a bachelor i needed something simply yet classy to sit and chill with my fiends. Got the perfect FRIENDS couch, if you know you know"
"I shared them a design and they were able to make it in about 7 days, The end product was good"
"OMG!! The designs they have are so unique and yet come at very reasonable prices! Can't wait to revamp my new home with Trelif furniture. I have customized my own furniture, isn't that amazing? "
"Spending on their furniture is worth every penny you know. You will get the assured premium quality which you can also experience at their experience center!"
Visiting the store was an amazing experience, they assigned a person to give me a tour and show me everything they had. Products have a certain class to them and it feels really good to test them out.